Returns & Exchanges
At Waxwork Records, we want you to be completely satisfied with your purchase of our deluxe soundtracks and merchandise. If your item is defective or damaged, you may return it within 30 days of delivery for a replacement or a full refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Provide Documentation
For damaged vinyl or merchandise, please attach clear photos of the item and the original packaging to help us process your claim quickly.
Ship the Item
Once approved, securely pack your item in its original mailer and use the provided prepaid shipping label to send it back to our warehouse.
Receive Refund or Exchange
After we inspect the returned item, we will issue a refund to your original payment method or ship out your replacement copy within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing